Quirkylicious Pty Ltd: Quirky Artwork brand is owned by Quirkylicious Pty Ltd. Within this Privacy Policy, Quirkylicious Pty Ltd is interchangeably referred to as ‘us, ‘we’, ‘our’, and 'Quirky Artwork', 'QuirkyArtwork', for examples.
Staff member/s or worker/s: staff member in this context refers to a person who is: contracted by, employed in a casual or permanent capacity by, or a volunteer of…Quirky Artwork, to provide goods and/or services; may also be referred as other terms such as ‘worker’.
Personal Information: Information that is personal in nature, and identifies an individual, or such information can be used to reasonably identify an individual. Personal information includes name, contact information, address, date of birth, signature.
Sensitive Information: Subclassification of personal information, and includes information such as criminal records, ethnic origin, political opinion, race, religion, sexual orientation, health, biometric information, and genetic information, of an individual.
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Overview
This Privacy policy explains how we collect, hold, use, disclose, and manage personal information, when you visit or make a purchase from quirkyartwork.com (the ‘site’). We are committed in ensuring to uphold the Privacy Act 1988 (Cth), and relevant State legislation/s that may apply where Quirky Artwork operates.
Why we collect your information
We collect personal information that is reasonably necessary for Quirky Artwork's functions and to enable our provision of goods and/or services. Collecting this information will assist us in providing the best goods and/or services to our clients.
The information we collect will be: with the individual’s consent, determined by the particular relationship an individual has with us, the particular goods and/or services we provide to the individual, or in accordance to legal requirements we may have.
Within this Privacy Policy, Personal Information includes Device Information and Order Information.
Purpose of collecting personal information:
Order Information is collected for the purpose of-
· To enable us to account for, and manage the goods and/or services we provide, including fulfilling any order placed through our site, including the processing of payment, arranging postage/shipping, confirming your order/payment and/or providing you with an invoice
· Screen orders for potential risk and/or fraud
· To enable us to communicate with you
· To enable us to manage complaints against any of the goods and/or services we provide
· To enable us to manage claims or legal actions against any of the goods and/or services we provide
· To enable us and our management to manage our employees, contractors, sub-contractors and volunteers
· To enable us (and our staff) to run the day-to-day running of our business
· To enable us to uphold our responsibilities in relation to accreditation, audits, quality assurance, staff training, risks
· To enable us to manage accounts, including billing and invoicing
· Conducting industry surveys and market research
· With your expressed consent, to enable to us to provide to you advertising or information regarding our goods and/or services.
Device Information is collected for the purpose of-
· To assist us in screening for potential fraud and/or risk (this information includes your IP address)
· To assist us in optimizing and improving our site, for examples, to assess the success of our advertising/marketing campaigns, and determine how our site visitors and customers interact and browse our site by generating analytics.
Type of information we collect may include:
· Name
· Address
· Contact information
· Age
· Bank / payment details to enable us to process your order, if required
· Date of birth
· We automatically collect certain information about your device when you visit our site. This may include IP address, cookies installed on your device, your web browser, time zone. As you browse our site, we also collect information regarding the individual web pages and/or products that you have viewed, the search terms or website that referred you to our site, and information regarding how you interact with our site. In this Privacy Policy, this information is referred to as ‘Device Information’.
How we collect personal information
We collect personal information by fair and lawful ways, by various technologies:
· When an individual submits information through our website / contact page, or a social media platform.
Device Information
· ‘Log Files’ – collects data and tracks actions occurring on our site. Including: your browser type, IP address, time/date, internet service provider, referring pages, exit pages
· Through ‘Cookies’. We may get third parties to analyse our site and/or social media platform/s – we may also use cookies perform to these analysis as well. Cookies are text files that collect and identify information such as your website visiting patterns, browser type, and IP address, but they do not collect personal information – it is often an anonymous unique identifier. An individual can decide to reject the use of cookies if the individual decides to do so. For further information about cookies, and how you to disable cookies, visit: http://www.allaboutcookies.org
· ‘Pixels’, ‘Tags’, and ‘Web Beacons’ – these are electronic files. They are used to collect and record information regarding how you browse our site.
Order Information
· When you make a purchase (or attempt to make a purchase) through our site, we collect information from you, including: your name, email address, phone number, payment information (including credit card details / paypal details), billing address, shipping address.
Who we disclose individual’s personal information to:
· To our staff (who are authorised to access such information)
· To regulators
· To debt collection agencies / credit reporting agencies
· Any other party that we are authorised to, or required by, the Privacy Act 1988 (Cth) to disclose such personal information
· We are authorised or required by law to use or disclose your personal information for another purpose for which it was collected for
· Third parties to assist us in using your personal information, as described above.
· To Paypal and Square, for the purpose of processing payments / managing orders.
· To Go Daddy. We use Go Daddy to: host our site, manage our site and domain name.
Disclosure of your personal information to overseas
We may disclose an individual’s personal information to a recipient overseas – this situation will only occur if the individual provides consent to do so, or if authorised by/required by the Privacy Act 1988 (Cth).
We will take all reasonable measures to ensure such overseas recipient of individual’s personal information do not breach Australian Privacy laws.
Use of personal information, and disclosure
We use your personal information for the particular purpose it is collected for, however, there are various exceptions to this, including:
· The individual has consented for us to disclose or use their personal information for another purpose
· The individual’s personal information is disclosed or used for another purpose, which is related to the purpose in which such personal information was originally collected for
· The individual’s sensitive information is disclosed or used for another purpose, the other purpose is directly related to the purpose in which the personal information was originally collected for
· Disclosing or using an Individual’s personal information for another purpose, as authorised by the Privacy Act 1988 (Cth), or other legislation/s
· We are authorised or required by law to use or disclose an individuals’ personal information for another purpose for which it was collected for.
Do Not Track
· We do not alter our site’s data collection and use practices when we see a signed from your browser of Do Not Track.
Targeted and/or Behavioural Marketing
We use your Personal Information to provide you with targeted and/or behavioural marketing and/or advertisement communication that we believe you may be interested in – as described above. For further information regarding targeted and/or behavioural advertising, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
To opt out of targeted and/or behavioural advertising, you may visit these external websites, including:
· Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
· Facebook: https://www.facebook.com/settings/?tab=ads
· Google: https://www.google.com/settings/ads/anonymous
Accessing your personal information
If an individual would like a copy of their personal information from us, the individual can make this request to us via our online contact form. An individual’s request to access their personal information may be refused, if the Privacy Act 1988 (Cth) allows for us to do so. We may charge a reasonable fee in providing such personal information – we will inform the individual of the fee when the request is received.
After we conduct our assessment in permitting an individual access to their personal information which has been requested, we will ensure the requested information is provided within a reasonable period, dependant on the number and nature of documents requested – approximately 30 days. Once access is provided to the individual, the individual may take copies of the document/s and/or make notes, however the file / documents remains the property of us.
Correcting your personal information
We aim to ensure your personal information is accurate, not misleading, up-to-date, relevant, and complete.
If an individual requires their personal information to be corrected, the individual is to send a request in writing to us via our only contact form. When we receive your request to update / correct your personal information, we may need your identity to be verified.
We manage requests for correcting an individual’s personal information as in accordance to the Privacy Act 1988 (Cth); this Act may allow for us to refuse to correct specific personal information.
Keeping your personal information secure
We have reasonable measures in place to protect the loss, misuse unauthorised access, unauthorised disclose and/or unauthorised modification of personal information we hold about individuals, including, but not limited to:
· We holds personal information (that is in hard copy) in secured premises
· The personal information we hold electronically is held on severs that are secure
· To protect against viruses and/or unauthorised access of person/s (to electronically held personal information) we have firewall/s and virus scanning software in place
· The contractors and/or sub-contractors we disclose personal information to, are required to protect the personal information from loss, misuse, unauthorised access, unauthorised disclose and/or unauthorised modification.
We destroy all personal information that we no longer require – except if the Privacy Act 1988 (Cth) or other legislation/s prevents us from destroying such information.
If we did not collect individuals’ personal information
If we cannot collect an individual’s personal information, we may not be able to, for examples:
· provide all of the goods and/or services we offer to our clients, to that individual
· investigate and/or respond to privacy complaint/s
· ensure our goods and/or services are improved to ensure they meet the individual’s needs
· meet our legal and/or professional responsibilities
· ensure our site is suitable for use by visitors (of the site) and/or our customers
Unsolicited information
There may be times where we collect unsolicited personal information. If this does occur, we will assess the situation to determine whether the personal information we received could have been collected from you ourselves. If from our assessment we determine we could not have collected the information ourselves, we will destroy the information as soon as we can reasonably and lawfully able to do so. Such action may be impacted by the costs associated to us in doing so, and the resources available to us in destroying the information/documentation.
Law enforcements and IP logs
We may have to, in accordance to legislation, provide government agencies and policing agencies (as such as the police force) with access to IP information / logs, for examples.
Cloud-based storage
The storage technology we use to store information is cloud-based. Any contracts in relation to service providers we have (with contractors and/or sub-contractors) – the personal information we provide to these parties is restricted in regards to what personal information they require.
Complaints
If you have any concerns or questions regarding our Privacy Policy, or the way/s we collect, hold, use, and/or discloses personal information, you are able to make a complaint. The complaint is to be submitted via our online contact form – we will investigate the complaint and will respond to your complaint within a reasonable period of time, usually within 30 days (however this depend on the nature of the complaint).
If you are not satisfied with the outcome of your complaint, you are able to take the complaint to the Office of the Australian Information Commissioner (OAIC) – refer to their website for further details.
Informing you of any data breach
We will ensure as far as we are able that if there is any data breach of your personal information by a third party outside of our control and any loss of your personal information, we will notify you of such breach or loss and we will make any other notifications, as required by law.
To contact us for the purpose of:
· Correcting your personal information
· Requesting access to your personal information
· Making a privacy complaint to us
· Requesting us to cease sending / contacting you regarding invitations/marketing material
· Requesting a copy of our Privacy Policy,
please contact us via our online contact form on our website.
Relevant Legislations
The Privacy Act 1988 (Cth) states:
· How we can collect, store, use, and disclose personal information
· How individuals can correct their personal information that we hold
· How individuals can access their personal information we hold about them
· The personal information that we hold, that is excepted as under the Privacy Act 1988 (Cth)
Updating of this policy
We may review and update this Privacy Policy from time to time – the most updated version of our Privacy Policy can be accessed via our site, and will apply to personal information we hold at that particular time.
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